Based in Leesburg, VA
4.6 from 282 Google reviewsWater Heater Repair in Chantilly, VA
Water heater repair in Chantilly, VA from plumbers who handle the whole house, not just the tank.
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Your Chantilly Plumber for Hot Water Problems
Brick Street Plumbing Heat & Air handles water heater repair in Chantilly, VA for tank and tankless heaters, gas and electric, any hour of the day. Our licensed plumbers diagnose the heater, replace the failed part when repair makes sense and give you a clear replacement option when it does not. There are no overtime fees, so a Saturday night call costs what a Tuesday morning call does. Call (240) 969-4911 and tell us whether you have no hot water, too little, or water where it should not be.
People searching for a plumber in Chantilly, VA often start with the water heater because it is the appliance that fails most dramatically. Chantilly homes range from older neighborhoods around Greenbriar to newer townhouses near Route 50, and the water heaters in them range just as widely. Hard water is common in the region, so mineral scale shows up in tanks, tankless heat exchangers and faucet aerators alike. Our Chantilly service page lists the rest of our local plumbing and HVAC work.
SORTING THE SYMPTOM
Match the Problem to the Likely Cause
No hot water at all on a gas heater usually means the pilot is out or the burner will not light, which points to the thermocouple, flame sensor or gas valve. On an electric heater, it often means a tripped high-limit switch or a failed upper element.
Hot water that runs out quickly suggests a failed lower element, a broken dip tube or a tank packed with sediment. Water that is too hot, or a relief valve that keeps opening, needs prompt attention because the controls may not be regulating temperature. Discolored or smelly hot water usually involves the anode rod.
Leaks are their own category. A drip from the cold or hot connections on top is usually a fitting or a corroded nipple, and that is repairable. A drip from the burner area or the bottom seam of the tank usually is not. Rumbling and popping noises mean sediment, which a flush may help if it is caught early enough.
Our water heater repair page goes into each of these in more depth.
BEFORE YOU REPLACE
Questions We Ask When a Chantilly Tank Is Aging
How old is the heater, according to the serial number or label? Has the anode rod ever been replaced? Is the hot water supply still enough for the people living in the house now? Is there rust at the fittings or around the base?
If the answers point toward a tank that still has life in it, we repair it. If they point toward a heater that will fail soon anyway, we tell you, and we can quote a standard tank, a larger model or a tankless unit so you are comparing real options instead of guessing.
Straight from Google
Water Heater Jobs, in Our Customers' Words
4.6282 verified Google reviews
Fantastic service - bought a home with a very old hot water heater, and Brick Street’s quote came out to be substantially less than the other plumbers I spoke with. No compromise on service for the price, though - Mary was incredibly responsive and friendly when it came to scheduling a time to install the new water heater, and Tylerr did an outstanding job getting the water heater set up and running. Overall very easy to work with, reasonably priced, and professional!
Alex Lafrance⭐⭐⭐⭐⭐ Excellent Service – Highly Recommend Brick Street Plumbing Water Heaters I recently had my entire HVAC system replaced after my old unit had been in my home for over 20 years. I requested an estimate through Home Depot, and they referred me to Brick Street Plumbing. Water Heaters, From beginning to end, my experience was excellent! Brian came to my home, carefully explained the different options available, and walked me through the entire installation process. He was very professional, knowledgeable, patient, and always available to answer my questions. Communication with Brian was outstanding throughout the entire project. One of the best parts of the installation was that they were able to relocate my water heater into an unused space in my basement. This made the entire HVAC area much more spacious, organized, and accessible. I am extremely happy with how everything turned out! I also want to recognize Austin, Gmo, and Dani for their excellent work. They were professional, hardworking, respectful of my home, and paid great attention to detail. The entire team did an amazing job! Replacing an HVAC system is a major investment, but Brick Street made the entire experience smooth and stress-free. I am extremely satisfied with the quality of their work, professionalism, and customer service. I highly recommend Brick Street to anyone looking for a reliable company for HVAC installation or replacement.
Jose CamposThey did an outstanding job replacing my gas water heater with an electric one, including all the conversions.
Whiting WickerI couldn’t be happier with my experience with Brickstreet Plumbing and their installation of my new HVAC systems. From start to finish, the entire team demonstrated an outstanding level of professionalism, knowledge, and care. The quality of their work and the way they treated my home exceeded my expectations. Brian truly goes above and beyond to make sure everything is done right and that his customers are completely satisfied. He takes pride in his work and leads a team that reflects the same high standards. I especially want to recognize Marlon, Austin, and Dani. They were absolutely fantastic! All three showed incredible professionalism, respect, and dedication throughout the job. They were meticulous with every detail, took the time to make sure everything was properly installed, and maintained a clean and organized work area. They treated my home with care and respect, which meant a great deal to me. Their attention to detail, work ethic, and commitment to doing things the right way truly stood out. You can tell they take pride in their work and genuinely care about the quality of the results. I would recommend Brickstreet Plumbing to everyone without hesitation. I will absolutely hire them for future projects. After experiencing this level of service, professionalism, and trust, I honestly cannot imagine going with another company. Thank you, Brian, Marlon, Austin, and Dani, for doing such an outstanding job! You have earned my trust and appreciation, and I highly recommend your team to anyone looking for exceptional plumbing and HVAC services.
Aman SethiUpdate 10/2/2026 The manager got in touch with us and promptly sent out a service technician that was able to quickly diagnose and troubleshoot the issue with our thermostat. ------------------------------------------------------------------------------------------------------ We got our AC replaced by Brick Street through Home Depot. After a week our AC wasn't working so we had to put in a service call. They came out and fixed it. Then our heating wasn't working and we put in a service call to have a tech come out to and troubleshoot but their HVAC department has been non responsive via email or voice mail. We are not able to get in contact with them at all. Will not be doing business with this company again. Very poor customer service.
Hai NguyenGreat service and installation by Tyler!
Adrian CalameVery very pleasant and professional and explained everything...
Mary CarterThe Rest of Our Plumbing Work in Chantilly
One licensed crew for the whole house.
All services
Tankless water heaters
Descaling, error code diagnosis and new installations for homes that want continuous hot water.
Drain cleaning
Kitchen, bathroom and main line clogs cleared, with a camera inspection when a clog keeps coming back.
Leak detection
Hidden leaks behind walls, under floors and in slabs located and repaired with as little demolition as possible.
Water softeners
A softener reduces scale in your water heater, fixtures and appliances.
Faucets and fixtures
Dripping faucets, running toilets and new fixture installs handled on the same visit.
Don’t see your job here?
Call and ask. We’ll tell you straight whether it’s one we handle.
Call (240) 969-4911Hot Water Trouble in Chantilly?
Plumbers available 24/7.
Call (240) 969-4911. We also cover the towns listed on our service area page.
Frequently asked questions
Can I switch from a gas water heater to an electric one?
Yes, and it is a common request. The switch usually involves capping the gas line, removing or sealing the old vent, and making sure there is a dedicated electrical circuit sized for the new heater. An electric unit may also need a different location or size to match your household's hot water use. A licensed plumber can plan the conversion and handle the plumbing side.
Why is there water under my water heater when the tank looks dry?
Water near a heater that looks dry on the outside often comes from the relief valve discharge pipe, a loose drain valve, a leaking supply connection on top, or condensation on a gas unit when cold water first enters the tank. Dry the area and watch where new water appears. If it seeps from under the tank jacket, the tank itself is likely leaking.
Is a tankless water heater worth it for a Chantilly home?
It can be, especially for households that run out of hot water or want to reclaim floor space. Tankless heaters provide hot water on demand and can last a long time when they are descaled regularly, which matters with hard water. They do cost more to install, and gas models may need new venting and a larger gas line. We will help you weigh it.
How do I find a plumber in Chantilly, VA who answers at night?
Brick Street Plumbing Heat & Air answers calls 24/7 in Chantilly and the surrounding area, with no overtime fees for nights, weekends or holidays. Call (240) 969-4911 and you will reach someone who can help, whether the problem is a leaking water heater, a burst pipe or a backed-up drain.
Do I need a permit to replace a water heater in Fairfax County?
In most cases, yes. Water heater replacement typically requires a permit because it involves plumbing, gas or electrical connections and safety devices like the relief valve. Requirements vary by location and by the type of heater, so we check what applies to your home and handle the paperwork as part of a replacement.
Tell us about the job
Your name, your number and what needs doing. A person from Brick Street Plumbing Heat & Air gets back to you.
- Send the basicsYour name, your number and what needs doing. Three fields, about a minute.
- A person gets back to youSomeone from Brick Street calls or texts you within one business day.
- We book a time that suits youYou get a time that fits your day, and no obligation until you say go.
Request an estimate
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